Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the United States. International orders may take 10–20 business days depending on the destination and customs processing. Expedited options are available at checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. Please note that international orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the buyer.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. To initiate a return, please contact us at [email protected] with your order number and reason for return. Refunds are processed within 5–7 business days after we receive the returned item.
Can I exchange a product?
Yes, exchanges are available for defective or incorrect items within 30 days of delivery. Please email [email protected] with your order details and a description of the issue. We will provide instructions for the exchange.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can use this link to monitor the delivery status.
What if my product arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected]. Include photos of the damage and your order number. We will arrange a replacement or full refund.
Are your products covered by a warranty?
All keyboards, mice, and game controllers sold by Trydanix come with a 1-year limited warranty against manufacturing defects. This warranty does not cover damage from misuse, accidents, or normal wear and tear. For warranty claims, email [email protected].
Do you offer bulk or wholesale pricing?
Yes, we offer discounts for bulk orders. Please reach out to us at [email protected] with the products and quantities you are interested in, and we will provide a customized quote.
How can I contact customer support?
For any questions or assistance, please email us at [email protected]. Our support team typically responds within 24 hours on business days.